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Contact us

Watch this page in BSL

We provide information and support for anyone who is deaf, has hearing loss or tinnitus.

We can also help you make a donation, manage your membership, or connect you to our volunteering team.

We’re open 8:30am to 5pm, Monday to Friday.

Get support online

Use our tool to find information and support on our website. It can help you find out about:

  • hearing loss
  • getting hearing aids
  • getting the most out of your hearing aids
  • benefits
  • employment
  • tinnitus.
Get support online

Other ways to contact us

Ask us a question

Complete our online form. We aim to respond to
enquiries by the following working day.

Text us

Text your question to 07360 268 988. Texts are charged at your standard network rate.

Relay UK

If you can’t hear or speak on the phone, you can type what you want to say. Call 18001 followed by 0808 808 0123. You can use Relay UK with an app or a textphone. Relay UK is charged at your standard network rate. Find out how to use Relay UK.

Our addresses

If you want to write to us:

126 Fairlie Road

Please note that this is our postal address only.
We do not have an office at this address.

Our registered business:

Brightfield Business Hub
Bakewell Road
Orton Southgate

Please use it for gifts in Wills.

Press Team

For press enquiries about our work or to request an interview with a spokesperson or case study, please contact us.

Phone: 07990 441402
Email: prteam@developer.rnid.org.uk


We are a member of the Helplines Partnership, the membership body for organisations that provide helpline services.

To make sure you get a high standard of customer service, our supervisors sometimes listen in to calls for training purposes. All our staff work within our confidentiality policy. If you’re not happy for a supervisor to listen in to your call, please let us know when you phone us.

Page last updated: 14 May 2024

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