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Make your meetings deaf aware

An illustration of a man using a laptop and wearing headphones

We’ve put together these tips to make meetings more accessible and inclusive for deaf people and those with hearing loss.

Before the meeting

Check if anyone needs communication support  

Ask before the meeting if anyone needs communication support.

Participants might need a British Sign Language (BSL) interpreter or a text alternative to speech.

Text alternatives to speech include:

Allow plenty of time to arrange these.

Nominate a note or minute taker 

The note or minute taker should summarise actions and next steps.

Avoid asking an attendee who is deaf or has hearing loss, because they’ll be focused on following the meeting and possibly lipreading.

Test technology

Make sure the technology you will use for the meeting is accessible by testing it with someone who is deaf or has hearing loss.

Read our guides to using accessibility features on video conferencing apps.

Send an agenda

Circulate an agenda in advance so everyone has clear reference points to follow.

Schedule breaks

Schedule breaks if the meeting is likely to exceed more than 1 hour.

Pick a suitable place

Pick somewhere well lit without lots of background noise or other distractions.

During the meeting

Find a quiet place

Background noise will be picked up by some microphones and make your voice less clear.  

For people with hearing loss, good sound quality is really important in order to be able to clearly understand what is being said.

Use any noise cancellation features offered by the software or device you’re using.

Turn on captions

Automated captions are not 100% accurate. Hearing participants can support colleagues by turning captions on as well.

This allows participants to quickly clarify captioning errors and see how their microphone and background environment affect speech quality and captioning accuracy. 

Mute yourself when you’re not speaking

This is really important as background noise can be distracting and confusing – but don’t forget to unmute the mic before you speak. 

Turn your camera on

Keep still and stay close to the camera. Someone might be trying to lipread.

If you’re going to use British Sign Language (BSL), don’t blur your background because your hands may become blurred when you sign.

Let people know who will speak

This lets people pin the speakers, which will help the lipread if they need to.

Say your name and use visual cues

Say your name before speaking so others can look at your face to lipread. Use visual cues, such as raising your hand before speaking.

Make it easy for people who are lipreading

People who are lipreading will need to be able to see your lip pattern. While you’re speaking, don’t cover your mouth, chew gum or eat.

Don’t speak over one another

If colleagues are speaking over each other during a call, take control and remind attendees to speak one at a time.

Record the meeting

Make sure the recording includes interpreters and captions. Share the recording after the meeting for reference.

Download a poster

Download our video calls poster (PDF, 76KB)

Download our how to make your meetings deaf aware poster (PDF, 76KB) 

Download our deaf friendly phone call tips poster (PDF, 76KB) 

Contact us

There are lots of things you can do to make your organisation more inclusive for staff and customers who are deaf, have hearing loss or tinnitus.

We can help.
Contact us

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Page last updated: 17 May 2023

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