Jack, 33, works in the financial services sector and wants people to know that creating an inclusive workplace doesn’t have to be complicated. Small changes can make a big difference for colleagues who are deaf or have hearing loss.
Discover how to support your colleagues who are deaf or have hearing loss and sign up to receive free simple tools and resources.
Jack has lived with hearing loss since childhood, and at 21, he received NHS hearing aids. He is now part of a network of 60 colleagues in his workplace who experience hearing loss, deafness, or tinnitus. Discovering this community was a turning point for Jack:
I used to think I was the only one dealing with this, and finding out that I wasn’t was a huge relief.”
We spoke to Jack about his journey and why inclusive workplaces matter.
Are there times when colleagues and employers have been deaf aware in the workplace? What difference did this make for you?
“I’ve witnessed beautiful moments of inclusivity in my current workplace. One colleague even took the time to learn British Sign Language (BSL) to communicate with me during meetings. That effort makes me feel truly seen and appreciated.
During team meetings, my colleagues have made an effort to ensure everyone is included, using visual aids, captions, and providing written summaries afterwards. Those gestures remind me that we’re all in this together.”
Are there times when colleagues and employers have been less inclusive? What impact did that have?
“Unfortunately, there have been times when I’ve felt excluded in previous roles with other companies, especially in discussions where I was overlooked. It was heartbreaking to feel invisible, as if my voice doesn’t matter.
I recall a meeting where conversations flowed quickly without anyone checking in to see if I was following along. I felt isolated and invisible, as if my contributions didn’t hold any weight. These experiences highlight the challenges many deaf individuals face in traditional workplaces, where the pace can feel overwhelming.
One particularly hurtful incident was when a customer demanded to speak to someone who could “hear and speak properly.” I felt deeply affected by those words, but my manager intervened and supported me.”
Why is it so important that your workplace is inclusive and deaf aware?
“The support I receive from my colleagues and employer, who are aware and inclusive, creates a nurturing environment that allows me to thrive. When people take the time to ensure I’m included, it eases my anxiety that can stem from communication barriers. I feel empowered to share my ideas without the fear of being misunderstood. That awareness makes all the difference.
Having a workplace adjustment plan through occupational health, which accommodates my inability to engage in telephone communications, has been crucial. Knowing that my needs are recognised and accommodated, as I cannot take inbound or outbound calls, allows me to focus on my strengths, free from the burden of feeling misunderstood or excluded.”
What advice would you give to employers or colleagues on how to become more deaf aware?
“To create a more inclusive workplace, I urge employers and colleagues to be patient and proactive. Simple actions, like facing the person when speaking, allowing processing time, and avoiding assumptions, can transform interactions.
Communication is a two-way street. A little mindfulness can break down barriers. Encouraging open conversations about inclusivity raises awareness and creates a culture of understanding. Simple gestures, like ensuring meetings are accessible and using clear, inclusive language, can create a space where everyone feels comfortable sharing their thoughts. It really does matter.
My speech impediment and hearing loss can lead to feelings of isolation and anxiety, especially when my attempts to communicate are mistaken for rudeness. I’m not being difficult; I’m navigating a world that often thinks fast and listens poorly. All I ask for is a little patience, understanding, and time to process. It’s not just a hearing issue; it’s a societal patience issue.
My voice matters, and so does every individual who feels overlooked.”
